New partnership includes webinar and blog post series on using mobile devices to drive productivity


Minneapolis —MyTaskit, a leading comprehensive software service for connecting service professionals to technicians and customers, has joined the Marine Retailers Association of the Americas as a Partner Member.

The new partnership includes an upcoming webinar and series of blog posts, which will be available exclusively to MRAA Retail Members. The first of these blog posts, which explores how mobile devices can drive increased productivity, was recently published on www.MRAA.com.

“The marine dealers who stay educated on the latest technologies have a leg up on the rest when it comes to building relationships with consumers, turning them into customers and retaining their business over the long haul,” MyTaskit Senior Vice President and General Manager Cam Collins said. “We’re proud to work with MRAA to provide this type of insight to their members.”

The educational resources set for release in 2016 will focus on specific ways MRAA members can capture mobile’s momentum and reap the benefits of the smartphone revolution, according to Collins, who has presented at the annual Marine Dealer Conference & Expo and is one of the marine industry’s recognized experts in mobile.

MyTaskit develops cutting-edge technology that allows boat dealerships, boatyards and service centers to coordinate tasks with their technicians and subcontractors. Furthermore, MyTaskit enables communication directly with customers — who can coordinate shop appointments, approve repair estimates, share photos and videos of work currently in progress and more. In addition, MyTaskit offers an integrated back office management application to generate billing, process work orders, order parts and automate accounting.

“We welcome the opportunity to partner with a company like MyTaskit that shares our passion for marine dealer education,” MRAA Vice President Liz Walz said. “Technology advances quickly these days, and having a place to turn to help navigate the world of mobile provides huge value to our members.”

MyTaskit joins a continually growing roster of boat manufacturers, vendors and suppliers that have chosen to support the dealer community through partnership with the MRAA. Find a full menu of partner benefits here.

About the Marine Retailers Association of the Americas
At the Marine Retailers Association of the Americas (MRAA), we believe that for the marine industry to thrive, the companies that interact with the boater in their community must thrive. Those businesses determine the boater’s experience and are the leading factor in the industry’s success. MRAA works to create a strong and healthy boating industry by uniting those businesses, providing them with opportunities for improvement and growth, and representing them with a powerful voice. For more information, visit MRAA.com.

Media Contact:
Patricia Yeager
Fastlane Communications
(973) 670-1203
patriciaY@fastlane.co

Company Contact:
Will Lee
MyTaskit
(561) 852-6452
will.lee@mytaskit.com

Enhanced software offers increased integration with Coordination module

 West Palm Beach, Fla. – April 19, 2016MyTaskit, a leading software platform for connecting service professionals to their technicians and customers, today releases the MyTaskit Pro 8.2 Operations module. With the 8.2 Operations upgrade, customers will have even more integration with the MyTaskit Pro Coordination module, which helps businesses streamline by coordinating tasks among technicians, subcontractors and customers. The new release also offers greater capabilities with the Service Scheduler, such as the ability to make quick changes to the daily schedule and expanded forms for detail viewing through graphs and charts to help with real-time operations analysis.

The MyTaskit Pro Operations module manages all of the operational tasks in your business from processing work orders, ordering parts and renting slips to expediting your billing, over-the-counter and major unit sales. It also includes Financial Management to track all of your profit centers, handle accounts payable and consolidate financial reporting. By closely aligning the Operations module with the Coordination module for Estimates, Work Orders, Labor Hours and Operations, MyTaskit enables service managers to create, modify and reprioritize service tasks on work orders, and field techs can input labor hours and technician notes to those service tasks via their tablets or smartphones.

Other features of the 8.2 Operations upgrade include: automatic software updates for server and client upgrades; new Order Entry integration for clients whose e-commerce sites link to the Inventory Management features of the MyTaskit Pro Operations module for processing online orders; improved Point of Sale Tips and Service Charge capability for clients with resort and concierge services at their facilities; better Accounts Receivable statement tracking, which allows clients to track, re-print or re-email customer invoices; customizable statement descriptions; and added Efficiency Hours and Reporting by technician for a particular date range.

More than 2,000 MyTaskit Operations users representing 160 customers have upgraded to MyTaskit Pro Operations 8.1 since it was released last July. All of the benefits of that release, including safe and secure credit/debit card transactions through Worldpay’s online payment gateway, will be available to those that upgrade to the Operations 8.2 module.

“With the latest release of MyTaskit Pro’s 8.2 Operations module, our clients will have even more capabilities to improve their backend operations,” said Kevin Hutchinson, founder-CEO of MyTaskit. “The close alignment with the Coordination module makes coordinating business and handling all the backend analysis, payroll and billing easier than ever before. The enhanced Service Scheduler provides better insight for the scheduling and rescheduling of technician tasks. Every software update attempts to over-deliver on our promise to our clients: to help them run a more efficient and profitable businesses.”

About MyTaskit: MyTaskit is the leading software platform for connecting service professionals to their technicians and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications while increasing consumer loyalty and profitability. On the consumer side, individuals use MyTaskit to better care for, manage, and coordinate service for their highly valued possessions, such as a boat, RV, or property. Learn more at www.mytaskit.com.

Media Contact:
Patricia Yeager
Fastlane Communications
(973) 670-1203
patriciaY@fastlane.co

Company Contact:
Will Lee
MyTaskit
(561) 852-6452
will.lee@mytaskit.com

 

Technician, Subcontractor Coordination Lead Growth

 West Palm Beach, Fla. – April 5, 2016MyTaskit, a leading software platform for connecting service professionals to their technicians and customers, announced that it has added 190 licenses for its MyTaskit Pro Coordination module, up 70 percent since last November; almost half of those licenses came from existing clients expanding their use of the Coordination module of MyTaskit Pro. Some 77 additional licenses to use MyTaskit Pro came from 10 current accounts, including Northshore Yachtworks, Vancouver, B.C.; Boats by George, Lake George, N.Y.; Glencove Marina, Lake Ozark, Mo.; Yankee Marina & Boatyard, Yarmouth, Maine; and CSR Marine, Seattle. Another 113 licenses came from 21 new clients, including Florida Yacht Management, Fort Lauderdale, Fla.; the Oxford, Md., location of Brewer Yacht Yards and Marina; Nautical Ventures, Dania Beach, Fla.; Hagadone Marine Group, Coeur d’Alene, Idaho, and Seattle Boat Co., Seattle.

Within the MyTaskit Pro Coordination module, which is available as a free or subscription service with enhanced features, service businesses can coordinate all repair/maintenance tasks with technicians and customers. Several business areas spurred MyTaskit’s growth, including Technician Coordination, Subcontractor Coordination (a new capability unveiled early this year), Service Plan Management, Client Profile Management and Client Coordination. Within the new Subcontractor Coordination feature, service pros are able to coordinate service tasks with subcontractors, enabling these businesses to see the task, along with all photos, videos and messages related to a work assignment, and then communicate/coordinate with the Pro user on the tasks. MyTaskit Pro is offered as a free service for the subcontractors.

Mike Carlson, co-founder of 26 North Yachts and Florida Yacht Management, said his businesses use MyTaskit Pro to coordinate tasks between the front office, service managers and technicians. “A yacht management company is a dynamic environment with lots of moving parts,” Carlson said. “MyTaskit not only helps us estimate jobs more quickly but once started we can track who is working on what job and how much progress is being made.”

MyTaskit also continues to expand its cloud-based software capabilities for service businesses. For instance, the MyTaskit Pro Coordination can now support multiple tech assignments to the same work task, allowing service managers to quickly add assignments on the fly and to more seamlessly control their workflow. Service managers also have greater flexibility to cover for each other in handling tasks and assigning them. The MyTaskit Coordination module is also integrated with the MyTaskit Pro Operations module, which handles backend operations. This closely aligns technician task coordination and work order processing as well as invoicing and accounting.

“Our progress is a reflection of MyTaskit’s true utility,” says Kevin Hutchinson, founder and CEO of MyTaskit. “Every day more marine service businesses are taking advantage of the new service coordination capabilities available; they see the future, and what a critical role MyTaskit plays in helping them carve a place for them in it.”

“MyTaskit’s customer feedback has been tremendous and has helped shape the product’s new features,” Hutchinson adds. “Several of these new customers first looked at MyTaskit Pro a few months ago and can’t believe all that has been added to the product just in the past 60 to 90 days. These enhancements really drove their decisions to move forward now.”

About MyTaskit

MyTaskit is the leading software platform for connecting service professionals to their technicians and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications while increasing consumer loyalty and profitability. On the consumer side, individuals use MyTaskit to better care for, manage, and coordinate service for their highly valued possessions, such as a boat, RV, or property. Learn more at www.mytaskit.com.

Media Contact:
Patricia Yeager
Fastlane Communications
(973) 670-1203
patriciaY@fastlane.co
Company Contact:
Bob Beckley
MyTaskit
(561) 969-2882
bob.beckley@mytaskit.com
 

 

Award-winning Northwest dealer and service center adopts Coordination platform

 West Palm Beach, Fla. – April 5, 2016MyTaskit, a leading software platform for connecting service professionals to their technicians and customers, announced that Seattle Boat Co., has agreed to deploy the MyTaskit Pro Coordination module to all of its service technicians. Seattle Boat Co. is a leading marine dealer and award-winning service center with locations in Seattle, Bellevue and Kent, Washington. Technicians will use the MyTaskit Pro Coordination module for Technician Coordination and Client Profile Management.

MyTaskit is a free web app for boat owners accessible via any desktop or mobile device that allows owners to better manage their high-value possessions and communicate with service technicians about maintenance and repairs. Within the MyTaskit Pro Coordination module, which is available as a free or subscription service with enhanced features, service businesses can coordinate all repair/maintenance tasks with technicians and customers. Likewise, if consumers have a maintenance issue, they can “Taskit” or assign it to a service tech, uploading photos, videos or messages related to a work assignment, and then easily coordinate with the Pro user on the tasks.

Technicians at Seattle Boat Co. will use MyTaskit to receive dispatched tasks and locations for service work; service managers will also provide techs with supportive photos and videos, and techs will be able to take service-related photos and video and upload it to appear with a related task. And finally, techs will be able to input the time they spend on a job, along with any notes into the MyTaskit Pro Operations module, a business management system that Seattle Boat Co. has used for several years. Formerly known as DockMaster, MyTaskit Operations helps boating professionals with their backend operations, including financial management, work order processing, inventory management, point of sale, marina management and sales management.

Seattle Boat will be able to leverage the Coordination module for Client Profile Management to automatically add digital manuals and create enhanced profiles of major equipment with supporting photos.

Founded more than 30 years ago, Seattle Boat Co. has grown into a full-service marine dealer and service center, having been recognized as a Top Boat Dealer in the Nation for the past 11 years and recently winning the Best Service Department by Boating Industry Magazine, based on overall business operations, customer service, marketing and professionalism. “At Seattle Boat Co., we are committed to providing customized, top-tier service to our customers, and we were seeking an innovative system to help us communicate and coordinate better both internally and with our customers,” said Trevor Campbell, director of operations at Seattle Boat Co. “We are pleased to be working with MyTaskit, which has worked hand-in-hand with us to refine its application to match our operations.”

MyTaskit launched last year in the Southeast and New England, expanding into the Pacific Northwest market in November. “MyTaskit is thrilled to be teaming up with the prestigious and industry-award winning Seattle Boat Co.,” said Kevin Hutchinson. “In this market there are arguably more pleasure boaters per capita than any city in the world and we’re proud to be represented by Seattle Boat Co.”

About MyTaskit

MyTaskit is the leading software platform for connecting service professionals to their technicians and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications while increasing consumer loyalty and profitability. On the consumer side, individuals use MyTaskit to better care for, manage, and coordinate service for their highly valued possessions, such as a boat, RV, or property. Learn more at www.mytaskit.com.

Media Contact:
Patricia Yeager
Fastlane Communications
(973) 670-1203
patriciaY@fastlane.co
Company Contact:
Bob Beckley
MyTaskit
(561) 969-2882
bob.beckley@mytaskit.com