Seasoned Entrepreneur Charles Horn Joins Board

West Palm Beach, Fla. – June 14, 2016MyTaskit, a leading web-based software platform for connecting service professionals to their technicians, subcontractors and customers, has officially closed a successful seed funding round and made a key Board addition. The company, which has raised $11.8 million in funding to date, is now planning a Series A round in the second half of 2016. The funding raised to date has fueled operations growth and the strategic acquisition of two companies.

MyTaskit also welcomes a new Board member: successful B2B entrepreneur and global leader in entrepreneurship education, Charles Horn. Horn is the Founder & Chairman of Arizona-based 5Lights and Pro Private Equity Group/PBMS. With Horn’s debut, MyTaskit formalizes a deal with 5Lights to boost marketing management services for strategic growth planning, M&A and executive operational support.

Horn joins George Conrades, Managing Partner, Longfellow Venture Partners, and Chairman of Akamai, as an investor and MyTaskit Board member, along with MyTaskit Founder & CEO Kevin Hutchison, who was the founding CEO of Surescripts and former CEO of Prematics. Horn is an innovator in the healthcare and consumer benefits industry, having started ScriptSave and HealthTrans, both of which have made the Inc. 500 annual list of top 500 fastest-growing private companies in the United States.

“The expertise from Charlie and the 5Lights team will accelerate MyTaskit’s growth and allow us to advance our innovation,” said Kevin Hutchinson, Founder and CEO of MyTaskit. “We’re looking forward to the Series A round later this year to support our strategic growth plans and to further build-out our world-class service coordination solution for small- and medium-sized businesses in the marine industry and beyond.”

“The goal of every service mission and task is to solve customers’ needs quickly and cost efficiently and to exceed their expectations, resulting in a very satisfied customer,” added Horn. “MyTaskit’s service coordination solution is the future of task management. Its thousands of users are a testament to the efficiencies created by the platform. We are thrilled to join Kevin Hutchinson and his excellent management team for an exciting future.”

The MyTaskit Pro Coordination module, which is available for free or as a subscription service with enhanced features, enables service businesses to coordinate repair and maintenance tasks with technicians, subcontractors and customers. Likewise, if consumers have a service or maintenance need, they can “Taskit” —assigning it to a service tech, uploading photos, videos and messages related to the needed work, and then easily coordinate with the Pro user and all interested parties on the tasks.

MyTaskit’s Coordination module is closely integrated with the company’s MyTaskit Pro Operations module (formerly DockMaster). The Operations module handles backend operations, such as work-order processing, invoicing and accounting. Key features can be added to MyTaskit to further enable service pros to improve operations and service. Full business management capabilities enable service organizations to automate work order processing, record keeping and invoicing, and service tech coordination. The tool’s service coordination functionality helps these businesses streamline all service requests and repair/maintenance work with staff, subcontractors and customers.

MyTaskit also enables consumers to better manage their high-value possessions. Using MyTaskit, a free web app accessible via any desktop or mobile device, they can communicate with service technicians, subcontractors, and other interested parties about service, maintenance and repairs, and protect their boats, RVs or other valued property. While consumers have full capabilities today with the marine industry, the ability to manage other high-valued assets is coming later this year.

To learn more, and to create a free business profile on MyTaskit, visit www.mytaskit.com.

About MyTaskit

MyTaskit is the leading software platform for connecting service professionals to their technicians, subcontractors and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications. It also allows companies to increase their consumer loyalty and profitability. Individual consumers use MyTaskit to better care for, manage and coordinate service for their valued possessions, such as boats, RVs or property. Learn more at www.mytaskit.com.
Media Contact:

Patricia Yeager

Fastlane Communications

(973) 670-1203

patriciaY@fastlane.co

Company Contact:
Will Lee
MyTaskit

(646) 852-6452
will.lee@mytaskit.com

 

 

How Technician Coordination Helps Boats by George Increase Efficiency and Utilization Rates.

bbg excellence LOGOSince 1982, Boats by George has been selling and servicing boats in the Lake George, NY area. George Pensel, the founder of Boats by George, grew up in this upstate vacation resort area and has loved boats for as long as he can remember. George and his staff have been exceeding customer’s expectations by providing superior high quality crafted boat brands, such as Cobalt Boats, Four Winns and Marker One, as well as providing top of the line servicing. In addition to the showroom and marina location, Boats by George recently added a new modern service and new boat commissioning facility location as well.

As a member of the Cobalt 20 group and a longtime customer of MyTaskit, Boats by George uses various aspects of the Coordination module to streamline their business and provide even higher quality service to customers. They started off using the Coordination module to enhance and simplify their popular Quick Launch Valet service to make sure all aspects of a customer’s boat trip are taken care of in advance—everything from making sure the refrigerator is stocked, boat is fueled up, and all necessary supplies are on board.

Boats by George recently started to use the Coordination module with their service managers and technicians to streamline and monitor assigned tasks and project hours, including real time messaging and sharing documents, photos and videos. Moving forward, they plan to use the Coordination module to help with online management of their new technician and commissioning service locations. This will allow them to create and manage personalized service plans for each client based on equipment or recommended recurring tasks.

Automated Server Update

John Hadley, Support Manager

John Hoadley, Support Manager

We have a great new tool available for our premise server based customers who are on Operations versions 8.1.6.3 and higher.  The Automated Server Update allows a System Admin to upgrade their Operations database without the need for scheduling the upgrade with a Support tech.

When a new release is made available for premise server based installs then a new version update message will appear on the Home tab of all clerks who are Super users when the application is opened. The message will include links to Release Notes, System Requirements, Instructions and other information from time to time. The upgrade will need to be performed when all users have logged out of the application but you can do it at your convenience!

Cross Reference Rebuilds – a good habit!

Much like the routine maintenance we would all provide for our watercraft, there are some steps we can take to help keep the data stored in MyTaskit in good condition.

Especially during the busy season, it’s a great idea to run cross reference rebuilds at least once a month on Customer Names and Boat Master to help keep your keywords updated and to eliminate duplicates.

To run a cross reference rebuild simply click on System Administration > Cross References and select the area from the drop down.  You can either enter a specific number or leave the field blank to run for all records.

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Jack Stutts, Sr. Product Specialist

Jack Stutts, Sr. Product Specialist

What is new in version 8.2 of the Operations Module?

MyTaskit Pro Coordination module integration for Service Tech time posting directly to a work order without the need to post time. Adding or removing op-codes in the Operations module also updates the Coordination module.

• Accounts Receivable statement logos can be defined by location code for multiple location AR.

• Applications integrated via the API can generate journal transactions in the subsidiary ledger.

• Important notices from MyTaskit Support now appear on the Home tab when there is an issue, concern, or general information that may impact use of the application.

• Improved processing times for Point of Sale and several areas in Service Management.

• Updated Point of Sale layouts have been added for printing and emailing.

Sunset notice, Operations Module.

The GL Accounts on the Miscellaneous Information tab of Inventory Maintenance is being removed as departmental accounting has replaced that functionality.

• The GL Accounts on the Technician Maintenance form is being removed as departmental accounting has replaced that functionality.

Customers continue to upgrade to MyTaskit Pro Operations module version 8.x

  1. With all of the new features that have been added to the Operations Module, customers continue to migrate to the new 8.x platform.  Currently over 168 customers representing almost 2,300 users are now taking advantage of the improved performance, functionality and efficiency of our 8.x version.
  2. Want to find out more, contact Jodi Newfield at Jodi.newfield@mytaskit.com or 561-472-8782.

 

On the Horizon:

In Operations, we have several items which are being developed to help improve the system and your use of it.  Some of these include:

  • Better transaction handling in Point of Sale for sales and end of day.
  • Rent Roll reporting for Marina Management.
  • Accounts Receivable statements can have installment detail included.
  • New Report Generator.
    • With the addition of new team members as mentioned above, the new report generator is a core change moving forward in order to allow easier report building and many more layout options (font, images, etc..) moving forward.
  • Reservation Monitor.
    • A new visual view to see upcoming reservations and reservations within a particular time period with drag-drop functionality to change their position in the calendar.

 

Six Reasons 21% of our Customers Have Switched to MyTaskit Pro Hosted Operations

  1. With MyTaskit Pro’s Hosted Operations Module solution, all of your MyTaskit operational data will be online and accessible from anywhere and at any time.  Think of the conveniences this affords your staff across the board. No more having to wait until they come to work to check on the status of something. Everything can be accessed via any workstation that has internet access – it’s simple and easy.
  2. Secure data – Your data is housed securely on the servers of our world-class data center provider, whom Google, eBay and Xerox also use.
  3. Maintenance-free – With all of your data in the secure hosted facility (aka “in the cloud”), you don’t need to maintain or troubleshoot a server anymore to host and store your data. It’s all online now. This should free you and your team up to focus on your core business, rather than fiddling with your technology.  Using MyTaskit Pro Hosted eliminates
    1. Costly server upgrades
    2. Windows upgrades and patches for the server
    3. Nightly backups
    4. Virus protection
  4. Free Gold Support – Also, don’t forget the free Gold Support when you move to the hosted solution. Gold Support will provide customers with a number of online group training classes and individual training and/or custom report creation per each contract year based upon the number of user licenses at no charge.
  5. Over 20% of all Operations Module users are now benefiting from the hosted environment with more converting every month
  6. Want to find out more, contact Jodi Newfield at Jodi.newfield@mytaskit.com or 561-472-8782.

 

Logan Hutchinson, Director of Innovation

Logan Hutchinson, Director of Innovation

 

 

 

 

 

 

 

New Task Grid!

We introduced a very useful new feature – our new Pro landing page. This feature helps you easily, efficiently and intelligently manage and track all of your organization’s tasks, from a single screen. You will now be able to keep a close eye on everything you, other supervisors and technicians are working on, and you can even drill down into individual tasks. The Pro landing page is designed to help you:

  • Work more efficiently
  • Gain an immediate understanding of all that is going on in your shop at any moment
  • Track all activities to ensure nothing falls through the cracks

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Highlights:

  • Quickly reprioritize your technicians’ tasks and have them notified
  • Customize your own view by sorting and filtering tasks to best meet your preference – also ‘all company’ view and ‘individual technician’ view
  • Sort by any column
  • Filter by client, boat or technician
  • Click here to view an overview video.

New Performance Improvements:

Soon after the grid was rolled out, there were several performance enhancements put into place at the same time which should improve your user experience.  In addition to the changes made in the last month, be on the lookup for many more to come.

On the Horizon:

In the near future, we have several items which are being worked on which we’re very excited about releasing.  These include:

Easier to Use Interface: We will be rolling out the first of several changes to simplify the user experience and interface on both mobile and non-mobile users.

Purchase Orders: Ability to track purchase order (PO) information between Operations and Coordination.  This will give insight and information in coordination when a PO is approved in operations and the ability to assign subcontractors based on this PO.

Further Synchronization:  More closely integrating with Operations at the work order, op-code and child op-code levels and synchronizing these changes more effectively across the two platforms.

Further Integrations:  QuickBooks integration for coordination users who may not be using our Operations product for their accounting backend.

(Kevin Hutchinson, Founder and CEO)

(Kevin Hutchinson, Founder and CEO)

First of all let me thank the dozens of customers who have taken time out of their busy schedules to meet with me this year. I have been on the road in the Northwest, Northeast, Southeast, and most recently the Great Lakes area. I have many other places scheduled to visit in the second quarter of this year and looking forward to each one of them. I always learn so much about our customers’ business priorities, challenges they face, and how to continue to improve both of our software products to support you. Overall I have heard common themes that our Operations module is getting better and better with each release with over 60% of you now on the 8.x platform and 21% now on our hosted service platform. We are on track to have 70% on the 8.x platform and 30% on the hosted service by end of 2016. This is a major increase given both 8.x user and hosted users were in the single digit percentages just over a year ago.

There are certainly areas of continued product improvement based on your feedback and those areas include reporting, scheduling, and interface to 3rd party applications to name just a few. We are focused on all three areas with a recent release that included initial improvements in scheduling (more coming), a more robust API to interface to 3rd party applications, and a concerted effort for a new reporting function well underway. We continue to win new business with our Operations module throughout the U.S. and welcome all new accounts to the MyTaskit user family.

The Coordination module that extends the capabilities of the Operations module by enabling Technician Coordination, Subcontractor coordination, Client Coordination, Service Plan Management, and Client Profile management grew by 30% more new businesses adopting and 95% more users in Q1 2016 versus end of year 2015. This high level of growth was primarily due to a couple of key product enhancements like completing the integration between the Operations module and Coordination module for work order updates, client and boat profile synchronization at the end of last year and launching the new “grid view” for service managers to coordinate their day and prioritize their techs task in real time. Many of you have told us this new “grid view” in the Coordination module replaces the “white board” at your locations and the need to update the white board each day. That is good news to us because that is the main design philosophy behind it. Glad to see some of you putting up TV monitors and displaying the grid.

Many of you have become familiar with John Hoadley our new support manager that joined us towards the end of last year. What a great addition to our support team. On the Operations module side we have added Tom Snowden as our new software quality assurance person on the Operations module. Tom brings years of expertise in software testing and automation of testing we are in the process of implementing. We recently added another data analyst and developer, Bill Brocker, who will be working on the new reporting enhancements for the Operations module working closely with Jack, Adam, Jason, and Tom. On the Coordination module product team we added Tatiana Kesler for quality assurance testing as well as automation of testing. A new position in the company who will be working on both the Coordination module as well as the Operations module is Arturo Herrero. Arturo is a very talented User Experience and User Interface (UX-UI) person focused on improving user experience through better workflow and user interfaces. I am very excited to have all the new team members on board.

As you can see we have been very busy working on your behalf. While many of you have your busy seasons and slow seasons…we are full steam ahead 365 days out of the year. Many more announcements coming in addition to the recent award by Boating Industry naming the Coordination module Boating Industry Top Product of the Year (2 years in a row!). So as I always say…stay tuned, more to come.

 

Coordination module continues to break ground with marine technology

West Palm Beach, Fla. – May 2, 2016MyTaskit, a leading software platform for connecting service professionals to their technicians and customers, has won a 2016 Boating Industry Top Products Award for the second year in a row. Boating Industry awarded the MyTaskit Pro Coordination module for its innovation and role in redefining marine industry technology by releasing new capabilities that allow businesses to coordinate subcontractor work within the app as well as with their own service technicians.

“We are honored again to receive a Boating Industry Top Products Award,” said Kevin Hutchinson, founder and CEO of MyTaskit. “Since launching last year, we’ve constantly improved the Coordination module to make it the best service coordination tool on the market.”

“This year’s selections were chosen from hundreds of products introduced or significantly updated since the beginning of 2015,” added Boating Industry Editor in Chief Jonathan Sweet. “These products were selected for their innovation, their impact on the industry, creativity and more.”

Within the MyTaskit Pro Coordination module, which is available as a free or subscription service with enhanced features, service businesses can coordinate all repair/maintenance tasks with technicians and customers. When customers have a service issue, they can simply “Taskit” to their service pros. The MyTaskit Coordination module is closely integrated with the MyTaskit Pro Operations module (formerly DockMaster), which handles backend operations, including work order processing as well as invoicing and accounting.

“We’ve made incredible strides in providing our customers with the best in Technician, Subcontractor and Customer Coordination, as well as Service Plan and Customer Profile Management,” Hutchinson added. “With these coordination tools at their disposal, businesses can more easily achieve operational efficiency and greater profits, while retaining a happier clientele.”

To learn more, and to create a free marine business profile on MyTaskit, visit www.mytaskit.com.

About MyTaskit: MyTaskit is the leading software platform for connecting service professionals to their technicians and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications while increasing consumer loyalty and profitability. On the consumer side, individuals use MyTaskit to better care for, manage, and coordinate service for their highly valued possessions, such as a boat, RV, or property. Learn more at www.mytaskit.com.

Media Contact:
Patricia Yeager
Fastlane Communications
(973) 670-1203
patriciaY@fastlane.co

Company Contact:
Will Lee
MyTaskit
(561) 852-6452
will.lee@mytaskit.com